Understand how refunds and cancellations work on Kyoom.
Kyoom LLC provides access to digital services, automation, and lead management tools. In compliance with digital commerce regulations, once a service or digital product has been delivered or executed, it is no longer eligible for cancellation or refund.
Subscriptions may be canceled at any time through your dashboard. To avoid being charged for the next billing period, you must cancel before the renewal date. Cancellations made after a subscription has renewed will not be refunded.
Refunds are only issued in the event of a verified failure of the Kyoom platform that prevents the user from accessing or using key features. If such a failure occurs, users may request a partial refund for the unused portion of the current billing cycle.
All refund requests will be evaluated by our support team. Kyoom reserves the right to determine the validity of each request. Refunds will only be issued when the issue is directly related to our infrastructure or platform malfunction.
Users must contact us at hello@kyoom.com with their account details and a description of the issue. Claims must be made within 7 days of the incident.
Services that have been completed (e.g., messaging campaigns, lead delivery, AI usage) are non-refundable. This is due to the irreversible nature of digital execution and delivery.
Kyoom reserves the right to modify this policy at any time. Users will be notified of changes via the platform or email.