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Frequently Asked Questions
General
Kyoom is an all-in-one AI-powered communication platform designed for teams to scale customer engagement and automation.
Yes, Kyoom supports businesses of all sizes—from freelancers to large teams—with scalable plans and smart automation features.
Absolutely. Kyoom provides a flexible API for integration with CRMs, ERPs, websites, and more.
Kyoom combines multichannel communication, smart automation, and AI-assisted features in a single, modern interface.
Not at all. Kyoom is designed for ease of use, with intuitive tools, guided setup, and no coding required.
Yes, Kyoom allows role-based access, shared inboxes, team notes, and task assignment for effective collaboration.
Kyoom supports multiple languages. The user interface is currently available in English and Spanish, and campaigns or templates can be created in any language. More UI languages will be added over time.
Yes, you can receive and manage inbound messages from WhatsApp, Email, and SMS using smart routing and bots.
We offer documentation, video tutorials, and optional onboarding sessions to help your team get started quickly.
We release regular updates based on user feedback, feature requests, and security improvements.
Campaigns and Messaging
You can launch campaigns via WhatsApp, SMS, and Email, with AI-powered segmentation and personalized messaging.
Yes, campaigns can be scheduled in advance and optimized based on recipient behavior and time zones.
Delivery depends on WhatsApp's rules and user consent. Kyoom provides real-time delivery tracking and template management.
Yes, Kyoom supports dynamic placeholders and AI assistance to personalize message content for each recipient.
There is no fixed limit, but depending on your plan and the channel used, sending rates and capacity may vary.
Absolutely. Kyoom allows you to store and reuse templates for WhatsApp, Email, and SMS, including approval workflows for WhatsApp.
Yes, you can configure multi-step campaigns with time delays and conditional logic using Kyoom's automation tools.
Yes, you can filter contacts by tags, activity, lead score, last interaction, and more before sending a campaign.
You get open rates, click rates, bounce rates, delivery status, and AI insights to improve future campaigns.
Yes, running campaigns can be paused or cancelled directly from the dashboard at any time.
AI Features
AI powers smart replies, message suggestions, lead enrichment, voice bots for call handling, and automatic campaign content.
Yes, but it must use an approved WhatsApp template due to platform restrictions.
Yes, using OpenAI or DeepSeek functionalities requires you to connect your API key in the settings.
Kyoom currently supports models from OpenAI and DeepSeek, including GPT-based assistants for text generation.
Yes, Kyoom's AI can analyze conversation history to generate more context-aware responses.
Yes, AI is used in chat conversations as well as in voice bots for automated call handling.
Yes, administrators can configure AI access and token usage limits at the team or user level.
Kyoom's AI suggests subject lines, body content, and message variations tailored to your audience and tone.
Yes, AI analyzes interactions, tags, and user behavior to assign predictive lead scores.
Yes, Kyoom uses AI to infer missing data or re-engage leads to complete their information.
Subscriptions and Billing
You can choose a subscription plan or pay-per-use. Plans renew automatically and can be cancelled anytime before the next billing cycle.
Refunds are only available if Kyoom fails to deliver a core service. Digital services already delivered are non-refundable.
Kyoom supports major credit cards, Stripe, and other regional gateways depending on your location.
Yes, you can upgrade or downgrade your subscription at any time. Upgrades are charged pro-rata, while downgrades take effect at the next billing cycle.
Your account enters a pending state, and you’ll be notified. You can retry payment or update your method from the billing section.
All invoices are available from the billing section in your dashboard. You can view, download or print them anytime.
Prices exclude taxes. Applicable taxes are calculated and shown at checkout based on your billing address.
Pausing is not currently supported, but you can cancel and re-subscribe anytime without losing your data.
Yes, email reminders are sent a few days before each automatic renewal.
No, once a subscription is active, it remains available until the end of the period. Early cancellations do not trigger refunds unless there's a service issue.
Lead and CRM Management
Leads are captured through forms, landing pages, messaging conversations, or imported manually.
Yes, you can assign, tag, categorize, and filter leads easily within the CRM interface.
Yes, leads are scored based on interactions, behavior, and custom rules using AI.
Absolutely. You can define custom fields per form or lead type, and even filter using them.
Yes, every lead includes metadata like source, UTM parameters, campaign, and landing page.
Yes, you can set rules to tag leads automatically based on their behavior or field values.
Each lead profile includes a notes section where your team can log updates and interactions.
Yes, Kyoom records a full timeline of conversations, campaigns, and updates for every lead.
You can export all or filtered leads in CSV format at any time from the dashboard.
Lead limits depend on your subscription. You’ll be notified when nearing your plan’s cap.
Security and Privacy
Yes, Kyoom uses encryption, access controls, and GDPR-compliant practices to protect user data.
Data is stored in the United States, in compliance with local and international data protection laws.
Yes, all data processing in Kyoom follows GDPR guidelines for transparency, access, and control.
You can request full data deletion at any time by contacting support.
Yes, users can export all stored personal data in a structured format.
Yes, all conversations are stored encrypted and access is restricted to authorized users.
No, Kyoom does not track user location unless explicitly provided for lead context.
Yes, all API keys and integrations are protected and never exposed to third parties.
In the rare event of a breach, all affected users are notified immediately and mitigation steps are taken.
Accounts and Access
Anyone aged 16 or older can create an account. If you offer services, you must comply with local regulations.
Yes, we reserve the right to suspend or terminate accounts that violate our terms, including spamming or misuse.
Yes, Kyoom supports social login for quick access.
You can reset it via the login page by clicking 'Forgot Password?'.
Kyoom allows team-based access with roles and permissions to control actions per user.
You can recover access using email verification or by contacting support.
Yes, sessions expire after inactivity and require re-authentication.
Account deactivation is available through your profile settings.
Yes, users can associate multiple email addresses and assign roles to each.
Admins can add, remove, and assign roles to team members from the user management section.
For extra security, email and device verification is prompted on suspicious logins.
Technical
If Kyoom suffers service interruptions, we’ll assess the case and offer compensation or partial refunds if applicable.
Currently, Kyoom is web-based, but mobile-friendly. Apps may be launched in the future.
Kyoom is compatible with all modern browsers including Chrome, Firefox, Safari, and Edge.
Yes, you can switch between light and dark themes in your preferences.
System updates are rolled out weekly and include performance improvements and new features.
Please report bugs via the support center. Our tech team prioritizes urgent issues.
No, Kyoom requires an internet connection to access live messaging and automation.
Currently, Kyoom is web-based, but it is optimized for mobile browsers. Native apps may be developed in the future.
Kyoom works on any device with a modern web browser and an internet connection. No special hardware is required.
We maintain a 99.9% uptime SLA and monitor all systems with alerts and redundancies.
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