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Frequently Asked Questions
Platform
Kyoom is an AI-powered communication and lead operations platform for managing CRM data, WhatsApp, email, SMS, voice calls, appointments, landing forms, Google Business Profile reviews and integrations.
Kyoom is built for sales, support, marketing and operations teams that need to respond faster, automate repetitive communication and keep lead data centralized.
No. Kyoom includes CRM features, but it also manages communication channels, campaigns, AI workflows, voice automation, appointments and integrations.
Yes. The public marketing pages, service pages and help center content are designed to be presented in English.
CRM and Leads
Leads can be created from landing forms, imports, API calls, WhatsApp conversations, email processing, voice calls and manual dashboard entry.
Yes. Kyoom supports statuses, categories, sources, tags, language, metadata and interaction history for segmentation.
Yes. Kyoom includes team access, role-based permissions and category-level visibility controls.
Yes. Leads can be imported from CSV and can also be created or updated through the REST API.
Yes. Kyoom can sync configured email accounts, group messages into threads, classify inbound emails and send replies.
Yes. SMS sending and status updates are supported when the required provider key is configured.
Yes. WhatsApp messages, email threads, SMS messages and voice calls can be associated with lead records.
Campaigns
Kyoom supports campaign workflows for WhatsApp, email and SMS depending on your configured accounts and plan.
Yes. Campaigns can be scheduled, paused, resumed and reviewed through logs.
Yes. WhatsApp feed campaigns can request external JSON feeds and map incoming fields before execution.
Yes. Campaigns can use lead data, placeholders, templates and AI-assisted content depending on the channel.
AI
Kyoom uses AI for smart replies, email classification, summaries, lead analysis, sentiment analysis, image tasks, transcription and voice generation.
Yes. Users can store provider credentials and choose whether to use their own APIs or managed KyoomAI routing when enabled.
Yes. Kyoom records usage logs with capability, provider, model, units and cost information for audit and billing control.
Yes. Kyoom supports review modes, drafts, confidence thresholds and escalation workflows for sensitive automation.
Voice and Appointments
Yes. Kyoom Voice can connect to Asterisk, process call turns, transcribe speech, generate AI replies and synthesize audio.
Yes. Voice conversations can resolve leads, enrich records and store transcripts for follow-up.
Yes. Appointment workflows can offer available slots and create bookings from WhatsApp, voice and landing interactions when enabled.
Yes. Kyoom supports Google Calendar OAuth connection, busy block checks and event synchronization.
Landing Pages and GBP
Yes. Kyoom includes landing templates, user landing pages, media library support and dynamic forms.
Yes. Public landing forms submit data directly into Kyoom so teams can follow up from the CRM.
Yes. Kyoom can connect GBP accounts, sync locations and reviews, generate AI-assisted replies and publish responses.
Yes. GBP account and location limits depend on the active subscription plan.
Billing and Pricing
Kyoom uses subscription plans with included limits for communication, AI and operational modules. Available features and usage limits depend on the selected plan.
Yes. Plan changes can be managed from the account area. Upgrades generally unlock higher limits immediately, while downgrades may apply at the end of the current billing period.
If a renewal payment fails, account access and sending capabilities may be limited until billing is resolved. The exact behavior depends on the subscription and account configuration.
Kyoom can record usage for AI, voice, SMS and other metered capabilities so teams can understand consumption by provider, model, module or plan.
Yes. Teams with higher channel volume, multiple locations, advanced integrations or managed onboarding can request a custom plan.
Refunds are handled according to the applicable service terms. Technical issues should be reported to support so they can be reviewed.
Integrations, Security and Billing
Yes. Kyoom provides authenticated endpoints for lead creation, lead updates, lead metadata and lead-related conversations, emails and calls.
Yes. Kyoom can send signed lead.created and lead.updated webhooks to external systems.
Kyoom uses subscription plans with usage limits. Some modules can record usage or extra consumption depending on plan configuration.
Kyoom stores sensitive credentials encrypted, supports permissions and roles, and is designed around controlled access to customer communication data.
