Privacy Policy

How we collect, use and protect your personal data at Kyoom LLC.

1. Introduction

Kyoom LLC is committed to protecting your privacy. This policy outlines how we collect, use, store and share your personal data in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws.

2. Data We Collect

We may collect the following types of personal data:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Location and IP address
  • Voice recordings and message contents (WhatsApp, SMS, etc.)
  • Usage and behavior data on our platform

3. How Data is Collected

We collect data through:

  • Contact and subscription forms on our website
  • Conversations via messaging platforms (WhatsApp, SMS)
  • Phone calls and voice interactions
  • Cookies and analytics tools

4. Purpose of Processing

The data is processed for the following purposes:

  • To manage leads and user accounts
  • To deliver marketing campaigns via Email, WhatsApp, and SMS
  • To provide AI-powered automation and support services
  • To improve user experience and platform functionality
  • To connect users interested in hiring services with registered users willing to offer such services, including the commercialization of such lead data

5. Legal Basis

The legal bases for processing your data include:

  • Your explicit consent (e.g., form submissions)
  • Execution of a contract (e.g., subscription services)
  • Legitimate interest (e.g., marketing and performance analytics)
  • Legal obligations (e.g., billing records)

6. Data Retention

Your personal data is stored in the United States. In compliance with U.S. federal and state regulations, we retain personal data for a maximum of 7 years, unless legally required to retain it for longer.

7. User Rights

You have the following rights under the GDPR and similar regulations:

  • Right of access
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at hello@kyoom.com.

8. Processors and Third Parties

We may share your data with trusted partners to operate our services, including:

  • OpenAI (AI-based interactions)
  • DeepSeek (Language and voice intelligence)
  • gatewayapi.com (SMS delivery)
  • Payment processors and analytics providers
These providers are contractually bound to respect data protection laws.

9. Security Measures

We implement strong encryption, access controls, and continuous monitoring to protect your data against unauthorized access and breaches.

10. Changes to this Policy

We may update this policy from time to time. The latest version will always be available at this page. Significant changes will be communicated to users directly.

11. Contact

For any questions related to this Privacy Policy, contact our team at hello@kyoom.com.